Last Updated: July 2026

At Karimnagar Red Bricks, customer satisfaction is our priority. We are committed to supplying premium-quality red bricks and ensuring a smooth purchasing experience. Please read our Refund Policy carefully before placing an order.

1. Order Cancellation

• Orders may be cancelled before they are dispatched from our facility.

• If the order has not been dispatched, a full refund will be processed.

• Once the order has been dispatched or is in transit, cancellation requests cannot be accepted.

2. Eligible Refunds

Refunds or replacements may be approved only in the following situations:

• Incorrect product delivered.

• Product significantly damaged during transportation.

• Manufacturing defects affecting the quality of the bricks.

• Quantity delivered is substantially less than the quantity mentioned in the invoice.

All claims must be reported within 24 hours of delivery with clear photographs or videos and a copy of the invoice.

3. Non-Refundable Situations

Refunds or returns will not be accepted in the following cases:

• Change of mind after delivery.

• Incorrect quantity ordered by the customer.

• Bricks that have been unloaded, used, installed, or mixed with other materials.

• Minor colour, texture, or shade variations that naturally occur in clay bricks.

• Normal transit breakage within accepted industry tolerance.

• Damage caused due to improper unloading, storage, or handling at the customer’s site.

4. Inspection Process

After receiving your complaint, our quality team may inspect the delivered materials or request additional evidence.

If the claim is verified, we will:

• Replace the damaged or incorrect products, or

• Issue a refund if replacement is not possible.

The final decision will be made after our inspection and verification process.

5. Refund Processing

Once a refund request is approved:

• Refunds will be processed within 5–7 business days.

• The amount will be credited to the original payment method or transferred to the customer’s registered bank account.

• Transportation or delivery charges are non-refundable unless the error occurred due to our mistake.